Gardose Drugstore

Return and Refund Policy

Last updated February 09, 2025

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, place the item securely in its original packaging and Product and Proof of Purchase, then mail your return to the following address:

Gardose Drugstore
Attn: Returns
Purok 7 Poblacion
Sta. Josefa, Agusan del Sur 8512
Philippines

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  • The returned item must be in original condition and in original packaging.
  • We guarantee to replace, exchange or refund any products that are delivered to you damaged or faulty. This guarantee requires you to inform us immediately of the problem. Shipping costs for returned products are the responsibility of the customer.
  • We guarantee to exchange or refund any products that do not match the description on our website. This guarantee requires you to inform us immediately of the problem. Shipping costs for returned products are the responsibility of the customer.
  • Products that have been used cannot be returned.

Questions

If you have any questions concerning our return policy, please contact us at:

+63 998 484 8170
return.gardose@drugstore.earth